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Sandler Training | BC Interior

Strategic Customer Care Bootcamp

Sales Without Customer Service is Like Stuffing Money Into a Pocket Filled With Holes.

Are you maximizing your inside business development efforts?

  • Do your customer service and inside sales people have the skills and confidence to recognize a business opportunity?
  • Do they too often provide 'free consulting' by providing information to people ‘shopping around’?
  • Do they lack the questioning and qualifying skills to get to the heart of the client’s needs?
  • Have you ever cringed listening to what your inside people say to prospects on the phone?
  • Is there more business available, but sales are often missed?

What Do Past Participants Have to Say About the Customer Care Program?

  • Kyle E.

    “Our employees at the Summerland Credit Union have been working with John on improving our customer service and understand how asking the right questions can benefit our organization as well as the members we serve. The Sandler training has allowed our staff to better understand how important attitude, behaviour and the proper techniques can enhance the customers experience with our Credit Union members. We strive to the best Credit Union we can be and Sandler training has educated us on how we can give the ultimate customer service.”

  • Adrian S.

    “John, I have to say, I've carried the lesson's I learned with you and in Sandler Training’s Customer Care Program with me and I recall them each and every day with my clients. I can't thank you enough for being such a great teacher.”

  • Eric V.

    “Taking the Sandler Training Strategic Customer Care Program helped me identify and focus on techniques that will help me deliver exceptional customer service. So many great takeaways from the program! If you are committed to professional development and taking your customer service levels to new heights, this is the course.”