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Since we have taken the Strategic Customer Care program, the level of communication within my team,other departments and with our clients has improved immensely. The Strategic Customer Care Program provided great modules on effectiving listening, communication skills and dealing with difficult people. Skills we are able to use each and every day.
I'm thankful that my Manager is involved in your Management Training Program and also uses the skills and knowledge he learns to work with us.My hope is that NL Broadcasting continues on the Sandler Training path and the various programs.Sandler Training makes us all better - I've seen it and experienced the benefits myself.
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Frieda Casey, Kamloops,BC